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Assistant Customer Service Rep in Burr Ridge, IL at Staffing Network / QPA

Date Posted: 8/10/2018

Job Snapshot

Job Description

Assistant Customer Service Rep / CSR

Our client, located in Burr ridge, is a premier supplier/distributor of various equipment. They are looking for an Assistant Customer Service Rep to join their growing team. This a contract to hire opportunity. Great way to get your foot in the door to a great company!

Hourly rate: $14.00hr

Hours: 8:00 - 4:30pm (Monday - Friday)

Duties:

• Reception coverage

• Filing and sorting

• Distributing of faxes (Virtual/Email faxes)

• Reviewing and distributing Customer Service emails

• Special projects

Updating Customer Database such as:

Ø Name & Address corrections

Ø Third party shipping updates

Ø Flagging accounts as (GPO) Group purchasing organizations

Ø Flagging accounts with specific notes & instructions

Assisting New Accounts coordinator with:

Ø New Accounts Set-up

Ø Web order retrieval & processing

Ø Linking customer to Alco's website

Ø Call report updates

Assist Customer Service with:

Ø Answer overflow of calls

Ø Assist customers with returns and replacement orders

Ø Gathering information to research products and parts

Ø Ability to identify vendors and parts needed (once fully trained)

Ø Process orders, returns, quotes, create part numbers, etc. (once fully trained)

Ø Follow up on quotes, open sales orders, emails, etc.

Skills:

• Good computer & typing skills

• Microsoft Office skills - a must (Outlook, Basic Excel & Word)

• Detail oriented – very important

• Able to multi-task – a must have ability

• Good spelling and grammar skills

• Good phone skills

• Quick learner and willingness to learn

• Customer Service Experience

• Able to handle difficult customers

• Pleasant manner

• Call center experience

• Bilingual Spanish a plus (but not required)

If you are interested in this fantastic opportunity, please send your resume today for immediate review.

Apply in person at our office in Romeoville:

Staffing Network

438A N. Weber Road

Romeoville, IL 60446

For more information please call 815-268-9060.

You can also apply online at www.staffingnetwork.com under Job Seekers.

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